Providing safe and reliable quality

Our role is to be involved in quality throughout the product life cycle and to provide safety and security to our customers. We are committed to manufacturing with the mottos "Quality First" and "Customer First."

Based on our corporate philosophy, we have established the following quality policy.
"We provide products and services that meet customer needs and society's expectations, and that share excitement."

Using a quality management system based on ISO9001, we manage quality from the perspective of customer satisfaction and constantly strive to improve quality. The ITOKI Group's quality management system is characterized by the active involvement of all employees involved in its operation. In addition, top management participates in management reviews to demonstrate our commitment to the quality management system both internally and externally.

In order to provide our customers with products and services that are safe and reliable to use, we comply with product-related laws, regulations, standards, guidelines, etc. We also keep a close eye on trends such as amendments to laws and regulations, and thoroughly manage compliance through regular internal audits.
With compliance with such laws and regulations as a fundamental premise, our top priority in product design and quality evaluation is to "prevent customers from getting injured or having accidents." We manufacture products with a strong focus on ensuring safety and peace of mind for our customers in all areas, from product planning to production.

Our products are designed to be safe for everyday use, but we also consider safety in the event of an earthquake or other unforeseen circumstances. Safety standards are based not only on JIS standards and industry standards, but also on our own in-house standards that utilize our unique know-how learned from past failures, allowing us to carry out more reliable quality evaluations. We also have the industry's first vibration testing room capable of reproducing earthquakes, which we use to verify the strength and earthquake resistance of our products.

We established a Quality Academy department in 2023 to improve employees' quality knowledge and awareness by strengthening the management of in-house training and presentations. We also strive to improve quality throughout the supply chain by providing guidance to group companies and business partners and creating opportunities for mutual learning through joint presentations.