Inquiry
Business
Customers​ Consumers
(in Japanese) ​ Japanese 
  1. TOP
  2. Sustainability
  3. Social
  4. Providing safe and reliable quality

Providing safe and reliable quality

Our role is to be involved in quality throughout the product life cycle and to provide safety and security to our customers. We are committed to manufacturing with the mottos "Quality First" and "Customer First."

Quality policy

Based on our corporate philosophy, we have established the following quality policy.
"We provide products and services that meet customer needs and society's expectations, and that share excitement."

Various policies

quality management system

Using a quality management system based on ISO9001, we manage quality from the perspective of customer satisfaction and constantly strive to improve quality. The ITOKI Group's quality management system is characterized by the active involvement of all employees involved in its operation. In addition, top management participates in management reviews to demonstrate our commitment to the quality management system both internally and externally.

assignment

  • Thorough quality risk management and recurrence prevention (Quality First)
  • Strengthening the quality improvement cycle from the customer's perspective (Customer First)

Quality First | Ensuring safety and reliability

Commitment to safety and security

In order to provide our customers with products and services that are safe and reliable to use, we comply with product-related laws, regulations, standards, guidelines, etc. We also keep a close eye on trends such as amendments to laws and regulations, and thoroughly manage compliance through regular internal audits.
With compliance with such laws and regulations as a fundamental premise, our top priority in product design and quality evaluation is to "prevent customers from getting injured or having accidents." We manufacture products with a strong focus on ensuring safety and peace of mind for our customers in all areas, from product planning to production.

Our own high quality standards

Our products are designed to be safe for everyday use, but we also consider safety in the event of an earthquake or other unforeseen circumstances. Safety standards are based not only on JIS standards and industry standards, but also on our own in-house standards that utilize our unique know-how learned from past failures, allowing us to carry out more reliable quality evaluations. We also have the industry's first vibration testing room capable of reproducing earthquakes, which we use to verify the strength and earthquake resistance of our products.

Maintaining and strengthening quality levels in key processes

We define welding and resin molding processes, which support the safety and reliability of our products, as "critical processes," and have established a continuous management system to maintain and improve quality.

  • Special audits: Regularly evaluate and correct the quality level of important processes
  • Proficiency test: Particularly engaged in welding processes that are related to product safety
    Maintain and manage the skills of workers who

On-site led improvement activities to reduce human error

Human error is one of the root causes of quality issues, so we are implementing improvement activities that emphasize awareness and understanding on the ground, rather than simply following rules.

  • Realizing the importance of own process work: I realized the importance of my work.
    To do this, we visit the problem-solving site and listen directly to customer feedback.
  • Think about why the work is necessary: Mine from manual work
    To change the way we do things, workers also consider solving problems together.

Customer First | Improving customer satisfaction

Smooth information provision via the Web

(1) For safe use of our products
For products that customers must assemble themselves, we include a QR code in the instruction manual so that customers can view an easy-to-understand video showing how to assemble the product.

(2) Product information
We provide important information about our products on our website. In particular, if a serious quality issue occurs that could lead to injury or accidents, we will verify the facts and take action in accordance with the law, including promptly reporting the matter to the competent authorities as well as posting it on our website. We also promptly take necessary measures for customers, such as product recalls and preventing the problem from spreading.

Customer Support

We have revamped our Customer Information System with the aim of improving our "safe products" and "reliable services" from the customer's perspective.

▼Main improvements

  • Based on inquiries, we analyze product defect information and strive to further improve quality.
  • Collect and analyze real opinions through [survey responses] to improve service quality

CONTACT

For all inquiries, please click here.

Inquiry