Pursuit of improved quality

The Itoki Group is committed to manufacturing that leads to improved customer satisfaction. We strive to manufacture products from the customer's perspective, reflect actual usage conditions and needs in our products and services, and strive to improve quality in order to satisfy customers with diverse values.

Based on our corporate philosophy, we have established the following quality policy.
"We provide products and services that meet customer needs and society's expectations, and that share excitement."

Using a quality management system based on ISO9001, we manage quality from the perspective of customer satisfaction and constantly strive to improve quality. The ITOKI Group's quality management system is characterized by the active involvement of all employees involved in its operation. In addition, top management participates in management reviews to demonstrate our commitment to the quality management system both internally and externally.

We have a systematic process in place to ensure the safety and reliability of our products.
First, at the planning stage, we focus on fully reflecting customer feedback. We will consider and reflect a wide range of points for attention and improvement that come to mind from the feedback we receive, as well as when specific problems are pointed out. In the subsequent design stage, a method called ``FMEA (Failure Mode and Effects Analysis)'' is used to comprehensively extract and evaluate factors that may cause failures, defects, or unsafe conditions during use. To do.
At the prototyping stage, we create a prototype based on the design document, verify the actual usability, conduct product tests on strength and durability, and make design improvements. At the mass production preparation stage, we actively utilize "Process FMEA" to prepare for production. We are implementing an approach that focuses specifically on changes in people, equipment, materials, and methods in the manufacturing process.

In order to comprehensively raise the level of quality management, ITOKI actively promotes education and training related to development, design, manufacturing, quality control, etc., and strives to acquire and put into practice the latest technology and skills. Masu. Additionally, our quality assurance department regularly provides guidance to group companies and supply chains, including those overseas, in an effort to improve quality in all processes.

ITOKI established the Quality Academy in 2023 with the aim of strengthening education in the field of quality and creating more opportunities for employees to think about quality. As a manufacturer, we aim to improve the quality mindset of our employees throughout the company by strengthening our training from a structural perspective to further improve the quality mindset that our employees should possess.

ITOKI provides safe products that comply with the ``Office Furniture PL Compliance Guidelines'' of the Japan Office Furniture Association (JOIFA). The warranty period and standard usage period for products are set in accordance with the standards set by the association's guidelines.

The ITOKI Group places great importance on dialogue with customers. Our Customer Consultation Center, established in 1991, aims for deeper communication with our customers and strives to respond with sincerity. We consider the points we receive from customers to be important information for the company, and each time we communicate them to relevant internal departments and group companies, so that they can be used to make improvements.