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Inquiry

[Before contacting us]

Please use this page for any inquiries, questions, or requests for information from our company.
For product repairs, parts purchases, or duplicate key creation, please check the product code before contacting us.

FAQ

We have listed some frequently asked questions below.Please check them before making an inquiry.

Problems with duplicate keys and keys Regarding breakdowns, repairs and maintenance About products and solutions in general About Household Products

Inquiry via Form

Products, services, and other inquiries

Products, Services, and Other Inquiries
Products, Services, and Other Inquiries

For inquiries regarding ITOKI products, such as office chairs, or services like office relocation, click here.
Inquiries about household products
Inquiries about household products

For inquiries regarding home products, such as telework furniture and study desks, click here.
Inquiries about our company
Inquiries about our company

For inquiries regarding ITOKI's corporate/IR/sustainability information and press, please click here.

Duplicate key creation, repair parts, and repair estimates

Our specialized office handles inquiries regarding duplicate keys, repair parts, and repair quotations for office furniture.  Please check the product code when making an inquiry. Please note that we may not be able to assist with discontinued products, so please check the discontinued products list here.

Creating duplicate keys for office furniture
Creating duplicate keys for office furniture

For inquiries about creating duplicate keys for ITOKI office furniture and more here.
A quote for purchasing duplicate keys for safes
A quote for purchasing duplicate keys for safes

Request a quote for purchasing duplicate keys for safes here.
A quote for purchasing an emergency unlocking key
A quote for purchasing an emergency unlocking key

Request a quote for purchasing an emergency unlocking key here.
An estimation for repair parts
An estimation for repair parts

Inquire about ITOKI office furniture parts here.
An estimation for office furniture repair
An estimation for office furniture repair

Inquire about ITOKI office furniture repair here.

Catalog/Material Request

Catalog/Material Request
Catalog/Material Request

Request a booklet catalog here.

Contact Us by Phone

Information on product repairs, purchasing parts, and creating duplicate keys

ITOKI CORPORATION ENGINEERING HQ
Construction Procurement Department Customer Service Section

Business hours: 9:00-17:00

(Excluding Saturdays, Sundays, summer holidays, and year-end and New Year holidays)

Tokyo
+81-3-5542-0973+81-3-5542-0973
Osaka
+81-6-6223-3077+81-6-6223-3077

Other Inquiries

ITOKI CORPORATION Customer Service Center

Business hours: 9:00-17:00

(Excluding Saturdays, Sundays, national holidays, summer holidays, and New Year's holidays)

Free dial
+81-120-164177+81-120-164177

To ensure we accurately capture the details of your inquiry, we will record the call.
We also ask that you provide us with your telephone number.

Depending on the time of your call, it may be challenging to get through due to high call volumes.
We apologize for any inconvenience and kindly ask that you try again later.
If your matter is not urgent, please use our contact form.
We apologize for any inconvenience or trouble this may cause you, and appreciate your understanding.

* Information on how to select the voice guidance number

  • 1
    Office furniture inquiries
  • 2
    Inquiries about online purchases of Salida series products and home products such as study desks
  • 3
    Other inquiries