Privacy Policy

ITOKI CORPORATION and the ITOKI Group companies have established the following personal information protection policy and built a personal information protection system. Regarding the handling of information that can identify specific individuals, such as customers and business partners, in the course of business (hereinafter referred to as "personal information"), we have established the following "Personal Information Protection Policy" and are committed to its protection.

1. Regarding the acquisition of personal information
   Our company complies with laws and regulations and acquires personal information through appropriate and fair means.
2. Regarding the use of personal information
   Our company will clearly specify the purpose of use for the personal information it acquires and will use the information appropriately within that specified scope. Additionally, usage will be limited to individuals involved in the relevant business, and measures such as confirmation by a responsible person will be implemented to prevent any misuse.
3. Provision of personal information to third parties
   Our company will not provide personal information obtained from customers to third parties without obtaining the customer's consent in advance. However, the following cases are excluded.
   1. When required by law
   2. When it is necessary for the protection of a person's life, body, or property, and it is difficult to obtain the individual's consent
   3. When it is particularly necessary for the improvement of public health or the promotion of healthy child development, and it is difficult to obtain the individual's consent
   4. When it is necessary to cooperate with a national government agency, local government, or a person commissioned by them in carrying out duties prescribed by law, and obtaining the individual's consent is likely to impede the performance of said duties.
4. Management and protection of personal information
   Personal information will be strictly managed, and safety management measures such as limiting access privileges will be implemented to prevent leakage, loss, or damage of personal information.
   In addition, if a problem occurs, we will promptly take corrective measures to prevent recurrence.
5. Compliance with laws and regulations
   Our company complies with applicable laws, national guidelines, and other norms regarding the handling of personal information held by our company.
6. Regarding inquiries, complaints, requests for disclosure, deletion, suspension of use, correction, etc. regarding personal information
   We will respond to your inquiries, complaints, and requests for disclosure, deletion, suspension of use, correction, etc. regarding your personal information after verifying your identity, at the contact point listed below.
   Complaints and inquiries regarding personal information Customer Service Center
   Phone: +81-120-164177│ Contact form is here
   Business hours: 9:00-17:00
   (Excluding Saturdays, Sundays, national holidays, summer holidays, and New Year's holidays)
   (Please note that we will record your call to ensure we understand the details of your inquiry accurately. We appreciate your understanding and cooperation.)
7. Continuous improvement of personal information protection systems and frameworks
   Our company is committed to the continuous improvement of our personal information protection management systems and frameworks.

Date of enactment: June 1, 2005
Last revised on April 1, 2022
ITOKI CORPORATION
Representative Director Koji Minato
Nihombashi Takashimaya Mitsui Building, 2-5-1 Nihombashi, Chuo-ku, Tokyo 103-6113
Complaints and inquiries regarding personal information Customer Service Center
Phone: +81-120-164177│ Contact form is here
Business hours: 9:00-17:00
(Excluding Saturdays, Sundays, national holidays, summer holidays, and New Year's holidays)
(Please note that we will record your call to ensure we understand your inquiry accurately.
We appreciate your understanding and cooperation.)

ITOKI CORPORATION (hereinafter referred to as "the Company," "our company," or "we") will use customers' personal information for the following purposes:

(1) 1. Personal information regarding customers

• For use in promotional activities
• To provide information on products, services, events, etc.
• To respond to inquiries, requests for materials, and other requests, etc.
• To request research on manufacturing, services, etc. through questionnaires, etc.
• To maintain and provide support for our products and services
• Purposes for which you have agreed in advance

(2) Personal information regarding business partners

• For purchasing materials, parts procurement, etc.
• For the performance of a contract

(3) Personal information regarding employment applicants

• For recruitment activities

(4) Personal information of our employees and staff, etc.

• For labor management
1-1 Indication of purpose of use

When we obtain personal information directly from customers in writing or by inputting it into a web screen, we will clearly state the purpose of use each time.

1-2 Emergency exception

This does not apply in cases of emergency to protect human life, body or property.

In order to handle personal information more strictly, we have established personal information protection regulations based on our personal information protection policy that complies with JIS Q 15001, and operate a personal information protection management system after understanding the external environment. In addition, when actually handling personal information, we take safety management measures from four perspectives: organizational, human, physical, and technical.

(1) Organizational safety management measures
Our company has appointed a person responsible for the handling of personal data, clarified the employees who handle personal data and the scope of personal data that these employees manage, and established a reporting system for notifying the responsible person if any facts or signs of violations of laws or handling regulations are discovered.
(2) Personnel safety measures
We provide regular training to our employees on important points regarding the handling of personal data.
(3) Physical safety management measures
In areas where information assets are handled, we implement measures such as employee's entry and exit management to prevent unauthorized access.
(4) Technical safety management measures
We have implemented mechanisms to protect information systems that handle personal data from unauthorized external access or malicious software. Additionally, we enforce access controls to limit the scope of personnel authorized to handle personal information databases.

We will not provide personal information acquired from customers to third parties without the prior consent of the customer, except in the following cases:

(1) Cases based on laws and regulations
(2) When it is necessary to protect a person's life, body, or property, and it is difficult to obtain the consent of the person concerned.
(3) When it is particularly necessary to improve public health or promote the healthy upbringing of children, and it is difficult to obtain the consent of the person concerned.
(4) In cases where it is necessary to cooperate with a national agency, local government, or a person entrusted by them in carrying out the affairs stipulated by law, and with the consent of the person concerned, the When there is a risk of hindering the performance

At our company, regarding retained personal data and records provided to third parties, the person or his or her representative may request notification of the purpose of use, disclosure, correction, addition or deletion of content, suspension of use, erasure, and suspension of provision to third parties. We will respond to your requests.

For requests for disclosure or similar inquiries, please complete the prescribed request form, attach the necessary documents, and mail it to the personal information protection reception desk listed below. Please note that we do not accept requests in person.

〒104-0042
Sumitomo Irifune Building No. 2, 1-8-2 Irifune, Chuo-ku, Tokyo
ITOKI CORPORATION Customer Service Center

To submit a "request for disclosure, etc.," please click the request form below on the page you are currently viewing and print it out, or request one from the personal information protection desk. Fill in all the required information and enclose a document to verify your identity.

Our company's specified request forms

We will use copies of the following documents as proof of identity:

• Driver's license
• Passport
• Health insurance card

One of the above

If the person making the "request for disclosure, etc." is the legal representative of the person in question, a minor, or an adult ward, or an agent authorized by the person in question to make the request, please enclose the following documents in addition to those listed in the previous section.

<In the case of a legal representative>

• One request form specified by our company
• One copy of the person's family register or health insurance card with dependents written on it
• One document to confirm that you are the legal representative of a minor or adult ward, or a power of attorney from the person concerned.
• One copy of the agent's official documents such as driver's license, health insurance card, passport, etc.

500 yen per application
Please enclose 500 yen worth of postage stamps with your request.
If the fee is insufficient or not enclosed, we will contact you, but if payment is not received within 30 days from the date of our contact, we will treat the request for disclosure as if it had not been made.

We will respond in writing to the address provided on the applicant's request form.

Personal information acquired in response to requests for disclosure, etc. will be handled only within the scope necessary to fulfill the request. Submitted documents will be stored for two years after the response to the request has been completed and will then be properly disposed of.

In the following cases, we will not disclose, correct, or suspend use of the personal information. If we decide not to disclose, correct, or suspend use, we will notify you of our decision along with the reason. Additionally, the designated fee will not be refunded, even if we decide not to disclose, correct, or suspend use.

• If there is a deficiency in the required application documents
• If the identity of the person cannot be confirmed, such as when the address on the invoice, the address on the identity verification document, and the address registered with our company do not match
• When the authority of the proxy cannot be confirmed for an application made by a proxy
• If the subject of the request for disclosure, etc. does not fall under "personal information subject to disclosure"
• When there is a risk of harming the life, body, or other rights and interests of the person or a third party.
• In cases where there is a risk of significantly hindering the proper execution of our business
• In cases where it would result in a violation of other laws and regulations

That's all.

■ ITOKI CORPORATION President and CEO Koji Minato
■ For complaints and inquiries regarding personal information, please contact the Customer Service Center at TEL: +81-120-164177
■ ITOKI CORPORATION Personal Information Protection Manager General Manager of Management Division TEL: +81-3-6910-3910

For inquiries and complaints regarding our handling of personal information, please contact us below.

ITOKI CORPORATION Customer Service Center +81-120-164177
Business hours: 9:00-17:00
(Excluding Saturdays, Sundays, national holidays, summer holidays, and New Year's holidays)
(Please note that we will record your inquiry to ensure we understand it accurately. We appreciate your understanding and cooperation.)

Sumitomo Irifune Building No. 2, 1-8-2 Irifune, Chuo-ku, Tokyo 104-0042
ITOKI CORPORATION Customer Service Center

Our company is registered as a covered business with the Japan Information Economy and Society Promotion Association, a certified personal information protection organization.
The association only handles complaints regarding the handling of personal information by covered businesses.

Japan Information Economy and Society Promotion Association Certified Personal Information Protection Organization Secretariat

• Address: 〒106-0032
  Roppongi First Building, 1-9-9 Roppongi, Minato-ku, Tokyo
• Phone number +81-3-5860-7565, +81-120-700-779
• Homepage address Japan Information Economy and Society Promotion Association: http://www.jipdec.or.jp