Quality Assurance
The following information is provided to ensure the safe and correct use of ITOKI products.
Classification of caution types
Based on the following safety regulations by JOIFA (Japan Office and Institutional Furniture Association).
Improper handling may result in death or serious injury.
Improper handling may result in injury or property damage.
About the warranty period
We provide safe products that comply with the "Office Furniture PL Compatibility Guidelines" issued by theJapan Office and Institutional Furniture Association (JOIFA). Unless otherwise specified, the warranty period for products is 1 year, 2 years, or 3 years, depending on the category. This warranty begins on the date of purchase and follows the JOIFA customer service guidelines when used under normal conditions. We will continue to prioritize the quality and safety of our products and hope that you will continue to use them with confidence.
| Exterior/Surface Finish | Discoloration and browning of painted and resin parts, wear of leather and cloth | 1 year | |
|---|---|---|---|
| Mechanical and Movable Parts | Malfunctions of drawers, sliding mechanisms, door opening and closing, locks, lifting mechanisms, etc. | 2 years | |
| Structure | Damage related to strength/structure | 3 years | |
- The warranty period for equipment varies depending on the type and model, so please check with your sales representative.
●Japan Office and Institutional Furniture Association. http://www.joifa.or.jp/
About JOIFA standard usage period
The Consumer Product Safety Act has been revised, and certain products are now required to display a "design standard use period." Although office furniture is not subject to this requirement, JOIFA has established a "JOIFA Standard Usage Period" to help prevent accidents caused by age-related deterioration and to ensure safe use. The expected years of deterioration for the structural parts of the product are indicated on a label to provide a safety warning. Please understand that this varies by product, and for more details, please contact us. The "JOIFA Standard Usage Period" for each item is listed in the table below.
| Desk | 10 years | Non-swivel chair | 8 years | Classroom furniture - desks | 8 years |
|---|---|---|---|---|---|
| Desk (with moving parts) | 8 years | Fixed chair (legs are wooden) | 5 years | Classroom furniture - chairs | 8 years |
| Table | 10 years | Folding chair | 5 years | Safe | 20 years |
| Table (with moving parts) |
8 years | Storage furniture (excluding electrical components and wood) |
10 years | Boards (excluding electronic blackboards) |
10 years |
| Folding table | 8 years | Storage furniture (with drawer) |
8 years | Boards (self-supporting) |
5 years |
| Swivel chair | 8 years | Shelf (fixed) | 10 years |
*The standard usage period is not the same as the service life or warranty period.
