Stakeholder engagement
| stakeholders | the purpose | Main opportunities for dialogue |
|---|---|---|
| Customer | Dedicated to manufacturing from the customer's perspective, |
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| Sales agent | As an important partner that delivers value to customers |
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| Suppliers | Considering social responsibility through mutual cooperation |
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| Shareholders/Investors | Through fair and sound corporate management |
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| Employees/Family | Each and every employee feels motivated and works enthusiastically, |
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| Educational institutions/students | Implementation of fair recruitment activities. Developing the next generation through accepting company visits, etc. |
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| Community | We conduct business activities that are considerate of the environment and society, |
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Episode 01 Dialogue through office and factory tours
We invite customers to tour our offices and factories to experience our products and services. The number of visitors to our Tokyo headquarters showroom, "ITOKI DESIGN HOUSE," exceeded 20,000 for the second consecutive year in 2024. Not only are the number of showroom visitors increasing year by year, but so are the number of factory visitors. We strive to provide better value by utilizing the insights gained through dialogue with customers and business partners to improve our products and services.
Episode 02: Holding a National Agency Presidents' Meeting
We create various opportunities to promote interaction with our distributors, who are our most important partners in delivering value to our customers. To strengthen our partnerships, we hold a conference every year, inviting distributor presidents from across the country. In 2024, they gathered in conjunction with our exhibit at ORGATEC TOKYO 2024, providing an opportunity to experience Itoki's proposals for future work styles.
Episode 03: Dialogue with customers
At the Customer Service Center, we strive to maintain and improve the quality of our customer service to gain customer satisfaction and trust. We also share customer feedback within the company and work to improve and utilize our products and services.
Episode 04 Building Labor-Management Relations
To maximize the value of human capital, we must
We place importance on dialogue with the labor union. In addition to negotiating wages and lump-sum payments, we also hold regular dialogue with the labor union at various levels, including directors, general managers, and those in charge of each workplace, to promote the creation of a working environment in which employee opinions are reflected in management in an open and timely manner. (Photo: Labor-management Council)
Episode 05: Accepting high school students to visit the company
We welcome students on study visits to help them learn about Itoki's corporate activities. In 2024, we welcomed students from two high schools and introduced them to Itoki's work style, health management initiatives, and sustainability activities through an office tour. We will continue to support the learning and growth of the generation that will lead the future.
Episode 06 Contribution to the community
As a company that uses wood and resin in its products, we are continually conducting volunteer activities such as local cleanups to improve Planet environment. In 2024, we picked up trash around the factory and washed up on Lake Biwa and the coast. Participants in the beach trash pick-up said things like, "I realized the existence of microplastics and my awareness of manufacturing and consumption has changed." We will continue to promote environmental improvement activities rooted in the local community.
