
table of contents
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How important is communication in the office?
Increased productivity and efficiency
The key to employee satisfaction and organizational strength
Accommodating diverse work styles -
How to improve communication in the office?
Utilize the latest communication tools
Increase opportunities for employee interaction -
Key points for creating an office that promotes communication
Introduction of hot desking and creation of open spaces
Layout that considers traffic flow
Multi-purpose project space
Enhanced refreshment space -
Three office examples aiming to stimulate communication
Tokyu Housing Lease Corporation Head Office
IDOM Inc. Shinagawa Office
LIXIL Corporation Head Office - ITOKI supports the activation of communication in the office.
In today's society, where work styles are becoming increasingly diverse, communication in the office is becoming more and more important. Many companies are looking for ways to stimulate communication, but what kind of initiatives are effective?
In this column, we will explain in detail the importance of communication, the key points for revitalization, and layout examples of companies that ITOKI has supported. We hope you will use it to create a better office environment for your company!
How important is communication in the office?
The importance of communication in the office is now attracting renewed attention due to changes in work styles caused by the introduction of work remotely and flextime systems, as well as employee engagement. Let's start by looking at the three important effects that communication brings.
Increased productivity and efficiency
Communication in the office is an essential element for smooth work within a team or between different departments. Have you ever had a new idea come from a casual chat between employees? Even if it is just a casual consultation, valuable communication can have a significant impact on speeding up work and improving its quality.
Furthermore, sufficient information sharing leads to early detection and response of mistakes, which is an important point that directly leads to improved productivity in companies.
The key to employee satisfaction and organizational strength
Casual conversations and interactions every day have the effect of improving the atmosphere in the workplace. A workplace where employees can work happily and where they can help each other when they are in trouble increases employees' sense of belonging and is also effective in increasing motivation.
As a result, this will lead to an increased retention rate of talented employees.
Accommodating diverse work styles
In recent years, with the spread of telecommuting and flextime systems, it has become increasingly difficult to maintain connections within the company. One solution to this issue is to designate the days when employees come to the office as "communication days."
For example, if you set up an opportunity for information sharing and consultation on this day, it may be possible to foster a sense of unity in the team even in a work style that is mainly work remotely work. It is predicted that the role of communication in the office will become increasingly important as a foundation for supporting diverse work styles.
How to improve communication in the office?

Even if you understand the importance of communication, many companies may be worried about how to actually revitalize it. From here, we will introduce specific methods for effective improvement.
Utilize the latest communication tools
Advances in digital technology have significantly changed the way we communicate. By making good use of the following tools, you can communicate more smoothly.
Cloud-based groupware
By introducing the latest cloud-based groupware, you can manage schedules, tasks, and share files from anywhere. This allows smooth information sharing between members in the office and those work remotely.
For example, it will be possible to check the progress of a project in real time and respond flexibly to sudden changes in plans.
Web conferencing tools
Even in situations where face-to-face communication is difficult, using web conferencing tools makes it possible to have face-to-face discussions and resolve minor questions smoothly. Depending on the nature of your work, you may be able to communicate more effectively than by email.
This is especially useful for projects that span multiple locations or for team meetings that include people working from home.
Digital in-house newsletter
In addition to traditional paper media, it has become common to share information in email newsletters and PDF format. By issuing a digitalized company newsletter, information can be shared on a wider scale. It is also effective in promoting mutual understanding across departments.
Additionally, incorporating video and interactive content can make communications tools more engaging and encourage employee participation.
Increase opportunities for employee interaction
Along with utilizing technology, it is also important to increase opportunities for actual face-to-face interaction. The following initiatives are likely to be effective in revitalizing communication:
Holding company events
By holding training sessions, opinion exchange meetings, and recreational activities outside of work, as well as dinner parties, you can expect to have interactions across departments. Recently, more and more companies are holding events during daytime working hours so that many employees can participate.
Conducting meetings
Regular one-on-one meetings between superiors and subordinates help build mutual understanding and trust. Setting up a meeting space in the office where employees can easily exchange opinions is also an effective way to stimulate communication.
Key points for creating an office that promotes communication
Modern office environments have evolved from simple work spaces to places that promote collaboration between employees. Creating the right space can lead to increased motivation and innovation.
Here we will introduce some key points for creating an office that is effective in stimulating communication.
Introduction of hot desking and creation of open spaces

By adopting hot desking, there will be no fixed seats, and you will have more opportunities to work next to people you don't usually talk to. Furthermore, by creating an open communication area, it will be easier to have freer conversations.
For example, it would be a good idea to set up a space with a cafe-like atmosphere or a meeting space that anyone can use. In these types of places, new ideas can be born from casual conversation.
In addition, creating an open space near the office entrance will encourage more natural conversation with visitors from outside. Large spaces where large groups can gather and places where study sessions can be held will also encourage interaction across departments.
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Layout that considers traffic flow

By carefully planning office traffic flow and desk arrangements, you can improve employee interaction and work efficiency.
Creating easy-to-reach traffic flow for printers and shared spaces will encourage chance encounters and conversations. Placing desks close to each piece of equipment will reduce unnecessary movement and promote communication in the office.
We also recommend simply arranging desks in a zigzag pattern, as this will increase the number of points of contact between employees.
Multi-purpose project space

To foster innovation, create flexible project spaces where teams can brainstorm and work on individual projects.
Installing movable furniture and wall-mounted whiteboards will allow you to flexibly use the space to meet your needs. Setting up booths for online meetings will also enable seamless integration with work remotely.
Enhanced refreshment space

It is also important to provide a place for employees to take a break in the office environment. A space where employees can relax and recharge not only helps them refresh their minds and bodies, but can also provide an opportunity for new communication.
Providing comfortable sofas, massage chairs, nap spaces, or spaces for activities can help employees change their mood and regain their concentration.
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Three office examples aiming to stimulate communication
So far, we have looked at the impact that office layout has on communication. So, what kind of measures are actually taken in companies? From here, we will introduce three layout examples that focus on stimulating communication, from companies that ITOKI has supported.
Tokyu Housing Lease Corporation Head Office

Tokyu Housing Lease Corporation, which manages and operates rental properties.
For the relocation of the head office of three group companies, ITOKI was in charge of supporting the overall spatial design, from layout planning to selecting and delivering fixtures. In the open space of the reception area, not only private meeting rooms but also an open meeting space that can be used casually are provided.
Tokyu Housing Lease Corporation Head Office Delivery Case Study Page is here
IDOM Inc. Shinagawa Office

IDOM Inc. operates stores throughout Japan, mainly under the "Gulliver" brand, which sells and buys used cars.
In constructing the CS (creative space) following the office relocation, ITOKI was in charge of comprehensive support, from project management, layout planning, to the selection and delivery of fixtures. The iconic Silta Table was installed next to the cafe. In addition to taking a lunch break, the area can now be used for a wide range of purposes, including small meetings and work.
LIXIL Corporation Head Office

LIXIL Corporation, a manufacturer of residential equipment and building materials.
For the head office relocation project from WING Building (Koto-ku, Tokyo) to Osaki Garden Tower (Shinagawa-ku, Tokyo) carried out in November 2022, ITOKI was responsible for comprehensive support, from project management, layout planning, to the selection and delivery of fixtures. The approximately 130m-long corridor that runs through the office like a main street not only functions as the main route of traffic, but also allows workers to see each other's faces and create various encounters.
LIXIL Corporation Head Office Delivery case study page can be found here
ITOKI supports the activation of communication in the office.

Stimulating communication in the office is an important issue that directly leads to improved productivity and employee satisfaction in companies. However, it is no easy task to come up with the optimal office layout from scratch and to make major changes to the way you work.
At ITOKI, we utilize the experience and knowledge we have cultivated over the years to provide comprehensive support in creating the office of our dreams.
Please feel free to contact us with any inquiries, such as layout and furniture selection to stimulate communication, introduction of new ways of working, etc. We will propose the best form for your company.