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risk management

The Itoki Group has established countermeasures that anticipate various risks that may arise throughout its business activities, and conducts appropriate management such as reducing the frequency and impact of risks, and minimizes damage and damages in the event that they occur. We are working on risk management to prevent this from happening again.

Risk management system

Based on the Itoki Group Basic Regulations for Risk Management, the Itoki Group has established a Risk Management Committee chaired by the president to ensure the effectiveness of risk management.
The Risk Management Committee works in cooperation with the Compliance Committee and the Information Security Committee to formulate risk management policies, assess risks, determine the level of countermeasures, and instruct the relevant departments on specific countermeasures.
The committee's efforts are also reported to the Board of Directors, allowing management, including outside directors and auditors, to oversee the committee's activities.

Risk management and response

The Itoki Group implements appropriate risk management measures, such as formulating countermeasures for various risks that may arise across all of its business activities, and working to reduce the likelihood and impact of risks. In addition, in the unlikely event that a risk does materialize, the Group is working on risk management to minimize damage and losses and prevent recurrence.
Risks that are identified based on various assumed factors are classified into four levels based on the likelihood of occurrence and the degree of impact, and these are multiplied and evaluated using a score (1 to 16 points). Based on the risk evaluation, risk items with particularly high scores (12 points or more) are selected as risks that should be focused on by the Risk Management Committee, and the effectiveness of countermeasures against each risk is increased.

In addition, we regularly gather information by interviewing on-site departments, and aim to establish and solidify autonomous risk management activities and improve risk sensitivity in each on-site department, including group companies, with the support of external experts, in an effort to revise our company-wide risk management to make it more effective.
Each group company is also promoting risk management initiatives and establishing reporting systems, including responses to cyber attacks targeting group companies. Through these initiatives, we aim to strengthen risk management across the Itoki Group as a whole.

Priority Risks

Personal information protection efforts

The Itoki Group has established a system for protecting personal information and has established a "Personal Information Protection Policy" for the handling of information that can identify specific individuals, such as customers and business partners, that it handles in the course of business, and is working to protect that information.
Itoki has been certified with the Privacy Mark since 2009, and is committed to maintaining and improving information security and personal information protection management, educating and raising awareness among employees about personal information, and working to further increase the trust of stakeholders.

Business Continuity Plan (BCP)

In the event of a crisis that could affect business continuity, such as a major earthquake or other natural disaster or a pandemic, the Group will place the highest priority on the safety and lives of its employees, their families, and visitors, and will only carry out business continuity activities once the safety of these people has been ensured.
In addition, to deal with these crises, we are working to strengthen our BCP based on the following basic policies.

Itoki Group's Basic Policy on Business Continuity Planning (BCP)
1. Protecting the lives of those involved with the Itoki Group and their families
2. Protection of Itoki Group's assets and continuity of business and operations
3. Cooperation with local residents and businesses

Business Continuity Initiatives

With an eye toward responding to all-hazards BCPs, including earthquake disasters, we have reviewed our manuals and other materials, and on November 13, 2024, we conducted a BCP initial response drill assuming a Nankai Trough earthquake and an earthquake directly beneath the capital.
We strive to strengthen our business continuity capabilities by regularly verifying the effectiveness of our BCP response and identifying issues.

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