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Digital Transformation Strategy

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The Itoki Group has set its mission statement as "We Design Tomorrow. We Design WORK-Style." and aims to increase value in the medium to long term and solve social issues.

We have formulated a three-year medium-term management plan covering the period from the fiscal year ending December 2024 to the fiscal year ending December 2026, and have set a goal of data-driven management through the use of digital technology and data. The social environment is undergoing major changes, including the acceleration of digitalization, diversification and complexity of work styles, progress in human capital investment, and changes in the status and position of offices that contribute to engagement and productivity. In this environment, we are promoting and realizing the development of products and services that anticipate changes in social and market needs and the creation of new business models, as well as promoting and realizing structural reforms to make our existing operational mechanisms adaptable to future changes.

In order to flexibly and swiftly address the above challenges, we will utilize cutting-edge digital technologies such as AI and IoT to strengthen the promotion of digital transformation as part of our management strategy. Specifically, we will work to promote digital transformation to improve the experience of our customers, enhance management, and improve the efficiency of our production and operations, based on digital transformation strategies such as digital transformation for products and services in each business based on Office 3.0, digital transformation in various business processes, advanced business management using data, development of digital transformation human resources, and strengthening of the digital transformation foundation.

The Itoki Group will further evolve its strength in AI x Design based on PEOPLE, strategically promoting the creation of new businesses and operational improvements by utilizing cutting-edge technology and data.

April 30, 2024
President and CEO
Koji Minato

Itoki's DX strategy

By utilizing digital technology and data, we will realize flexible "work styles" and
By creating new value, we will evolve and promote "We Design Tomorrow. We Design WORK-Style."


Itoki's Digital Transformation Declaration

Based on its mission statement, We Design Tomorrow. We Design WORK-Style." the ITOKI Group will further evolve its strength in AI x Design based on PEOPLE, place AI at the core of its management, and realize the creation of new businesses and operational improvements through its DX strategy, utilizing cutting-edge technology and data.

Data Business

We contribute to our customers and society by proactively researching, developing, and providing new products and services that utilize digital technology and accumulated data.
Itoki itself uses these new products and services, enabling flexible "work styles."

Data-driven work style reform consulting

Office 3.0 makes data-driven business possible

With the IoT of office furniture and spatial sensing,
Develop and deploy services that provide optimal working styles and office spaces

office3.0_image.png

"ITOKI OFFICE AI AGENTS," a new Office 3.0 solution that forms the core of AI-powered management.​

Based on our track record of supporting data-driven office construction and operation for over 160 companies, approximately 30,000 design data files and various office data annually, and our long-standing expertise in office design and facility management, we have developed "ITOKI OFFICE AI AGENTS" as a new solution that fuses AI and human intelligence. This solution offers three innovative AI solutions.


(1) Facility Portfolio AI

This AI agent calculates the optimal area, seating capacity, layout, and cost structure, and simulates the reorganization of facilities. It integrates Wi-Fi data, meeting system information, and scheduling data to provide a comprehensive analysis of usage across multiple locations, such as up to 100 sites. By presenting options for consolidating, decentralizing, and reorganizing facilities with concrete figures, it significantly reduces the time required for facility strategy considerations and supports faster management decision-making.


(2) Workplace Insight AI

This system analyzes diverse information, including unstructured data such as drawings, photographs, questionnaires, and management policy documents, to structurally extract office challenges and areas for improvement. Furthermore, it automatically performs comparisons with similar cases, predicts the effects of improvements, and calculates ROI, providing management and administrative departments with highly effective decision-making information.


(3) Space Matching AI

Based on occupancy information, behavioral patterns, and usage history, the system determines available spaces in real time and immediately notifies users. Unused reservations are automatically released and reallocated according to demand, reducing stress caused by a shortage of meeting rooms and seats, and improving space utilization rates. A key feature is the integration of physical space and digital data.

Realizing the ITOKI Smart Campus

Itoki's vision for educational DX: A new standard for "learning style" realized through AI x Design.
A learning environment where you can explore, collaborate, and co-create anytime, anywhere.

Educational use of metaverse technology

In order to strengthen students' digital creativity and communication skills, the classroom was built on the metaverse, allowing students to experience making things, making presentations, and remote international exchange without being bound by various constraints.

Group work AI analysis

The quality of discussion, such as balance of speech and divergence/convergence, was analyzed from recorded data of group work conducted in a hybrid style.

Co-creation with universities

[Campus-to-Campus Online Classes]

・Developing a hybrid group learning system that connects campuses via online communication to accommodate the creation of new departments, university partnerships and integration, and next-generation curricula for industry-academia/overseas school collaborations.
・Implementation of the system in university classes and demonstration in classes

[Digital Transformation of Lessons and Learning Styles]

・Promote digital transformation of research and lecture rooms, libraries, and theaters in response to the evolution of the environment that supports digital skills education

・Implementing next-generation learning and work methods using digital media and VR video equipment, mainly in the university's Department of Data Science and Department of Architecture

Business efficiency

We are using the latest digital technology to streamline siloed operations and reform the way our employees work. We are evolving Itoki's integrated manufacturing and sales business with cutting-edge technology.

Implementing ABW (Active Based Working)

A new way of working where employees can choose the place, time, and people that will make them most productive

Creating a work environment that is not tied to a specific location - Introducing communication tools and developing mobile infrastructure.
- Replacement of standard PCs (2022~), replacement of smartphones and tablets (2023~)
- Implementation of Microsoft 365, MDM, and Miro (2023~)

  • ・ Improve employee satisfaction by +10%

・ Feeling more productive +15%

Sharing ideas and knowledge +74%

・ Office cost reduction: 10-15%

Sharing information and improving work efficiency through digital transformation at each site

Pursuing a comfortable working environment for employees

Pursuing paperless work and ease of use through tools

  • In-house portal ONE ITOKI / iTalk
  • Introduction of Rakuraku Settlement (2022)
  • Last-mile automation with Microsoft Power Automate (RPA)
  • Itoki's unique secure AI chat
  • AI: Introducing Microsoft 365 Copilot

Building a foundation for business operations and data with Cloud ERP

Each workplace can become more efficient and everyone can move in the direction of improvement.

Starting in 2023, a system will be gradually introduced that reduces the time and effort required for data entry, checking, and sharing, allowing departments to focus on inter-departmental collaboration and core business activities, and the company's entire core business will be migrated to a cloud platform.

- Oracle EPM Cloud (2023), Oracle ERP Cloud (2024), and Oracle SCM Cloud (2025) will go live.
- Implementation of Docusign (2024~)

  • Paperless
  • Real-time data visualization
  • Improved productivity by eliminating duplicate entries
  • Review of business processes/rules and strengthening compliance
  • Improving the operation rate of core systems through cloud computing

Smart factory transformation of production

Amidst rapidly changing market conditions and increasingly sophisticated customer needs, a fundamental transformation of the entire manufacturing process is essential for Itoki to enhance its corporate value and establish a competitive advantage in the medium to long term.

Our company will promote digital transformation (smart factory transformation) in our production and development areas to strengthen our ability to handle high-mix, low-volume, and short-delivery orders, optimize costs and inventory, improve quality, and address structural challenges such as labor shortages and technology transfer. Simultaneously, we will revamp our aging core systems and build a data-driven management foundation to achieve sustainable growth and create new added value.

Management Advancement

We will build an integrated data infrastructure to support real-time decision-making at the management, headquarters, and department levels, aiming for faster, more reliable management.

Data-driven management

Building a foundation for strategy, planning, and execution that links financial and operational KPIs to insights

- Oracle EPM Cloud (2023)

  • Advanced budget planning
  • Self-Service Reporting
  • Establishing a separation between financial accounting and management accounting
  • Management Reports/Dashboards
  • AI-powered support

DX Promotion System

In 2022, we established the DX Promotion Headquarters. In 2026, it was renamed the DX Headquarters, and it works in cooperation with each business division and corporate division to improve management, accounting, and supply chain management.
Itoki's DX (Digital Transformation) is a participatory approach that pursues overall optimization.

DX Promotion System

DX/AX personnel

The entire company will develop talent that sees digital technology and data as their own, utilizes data and tools, and is able to increase productivity through business improvements and create new value.

Define five stages and progress at your own pace

Knowing stage → Using stage → Utilizing stage → Creating stage, Mastering stage

  1. Career self-expression
  2. Work Style Reform
  3. Improving productivity through operational improvements
  4. New value creation proposals

- Holding of the DX Top Runner Webinar
-AI Management Course by the Matsuo Laboratory, University of Tokyo (10 sessions, 100 participants)
-Establishment of a community development school for RPA in factories (a collaborative model between the workplace and AI, with 80 participants in the first session)
- Promotion of a program to support the acquisition of advanced AI skills
- Measures to improve AI strategy literacy among executives
- Holding an AI study session for executives
- Promoting the acquisition of external certifications to strengthen AI literacy

DX/AI Platform

We are gradually working to improve the system environment for utilizing digital technology and data, and to strengthen our information security measures.

Development of DX and AI infrastructure

We have created a roadmap and are gradually improving the environment for promoting DX by migrating aging systems to the cloud and revamping the user environment.

Information Security and Cyber Security

We have established a "Risk Management Committee" chaired by the president, and the DX Headquarters (DX Department/Information Systems Department) regularly monitors and reports on information security/cybersecurity.
We consider information security to be one of the biggest risks to business continuity, and the entire Itoki Group, including its group companies, is working on security measures.

  • Risk Management Committee / Information Security Committee
  • Updates to various regulations regarding information security
  • Implementation of a third-party audit
  • Developing a Business Continuity Plan (BCP)
  • Group IT Governance
  • Enhanced pre-implementation checks for cloud/AI services



ITOKI Open-DX Lab website

DX Strategy Message (Full Text): Integrated Report 2025 [948KB]

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