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Mr.Nagai, what is the ideal way to work in order to increase creativity?

Mr.Nagai, what is the ideal way to work in order to increase creativity?

Kenichi Nagai has been involved in the development of SoftBank's robot "Pepper" since 2014, and is currently the CTO of 1-10,Inc.(One to Ten), a company that produces content using cutting-edge technologies such as AI and VR. We spoke to him about the ingenuity used to give shape to unknown worlds, and the technologies we can look forward to in the future.


Kenichi Nagai
Executive Vice President and Chief Technology Officer, One to Ten Corporation

A sci-fi near-future experience

-Please tell us about your past work and your current activities.

After graduating from university, he joined the design company "One to Ten Design" and worked as a creator in charge of digital communications for various brands. In 2015, he founded "One to Ten Robotics," a company that deals with robot technology, and is currently involved in management as Executive Vice President and CTO of "One to Ten," a creative group that uses cutting-edge technology.

In one word, we can describe our company as a "creative group that realizes the near future." In recent years, we have been developing and producing highly accurate xR (AR, MR, VR) technology, such as "Dragon Quest VR," a VR activity based on the "Dragon Quest" series, and "CYBER WHEEL," a VR experience of wheelchair racing. In addition, in the field of AI, several projects using machine learning are underway. I believe that in about five years, we will be providing experiences like those in science fiction.

-1-10,Inc.(One to Ten) was founded in Kyoto and has two production bases, Kyoto and Tokyo.

Advantage is that we can gather excellent staff from both Kanto and Kansai. However, we feel that there is a loss of communication because we have two bases. We have conversations almost every day via video conference, but it is difficult to convey the subtle nuances of creativity and to respond flexibly to clients. I feel that work remotely is easier to carry out when you can see exactly what you are making and tasks are properly assigned.

Interview scene

Make something you want to make on one of the 20 days of the month

-We are now in an era where cutting-edge technologies such as xR and AI will support our work. What will be required of humans at that time?

According to a survey of 5,000 people conducted by Adobe in 2012 in Japan, the United States, Germany, the United Kingdom, and France, Japan was ranked as the most creative country in the world. However, many Japanese people answered "America," and only 19% answered that they were "confident in their creativity." In addition, "The Creative Mindset" (by David Kelly and Tom Kelly, Nikkei BP), published in 2014, states that many people draw all kinds of pictures as children, but as they get older, they start comparing themselves to others and lose confidence in their creativity.

As AI evolves, humans will have to exercise their creativity and do intellectual work. However, we often hear stories like, "We gathered people from various departments for a new business, but they couldn't come up with any good ideas." We hold workshops to foster creativity in such companies, but we are always thinking about whether there are more appropriate solutions for people who are unable to use their creativity well.

-What efforts does your company make to increase the creativity of its employees?

When we think about business, we think from both the market-in and product-out perspectives, of course. Regarding the latter, since we have many makers, we often make what we want to make ourselves and then think about selling it. We allow employees to spend one day out of the 20 working days a month making things they like, and about once every two months we share these ideas within the company and consider whether they can lead to business. We call this system "Seed," and we believe it contributes to improving creativity.

CYBER WHEEL

For example, one of the highlights of the aforementioned "CYBER WHEEL" is the cityscape of cyberspace made up of dots. This applies technology to 3D scan real cities, and the idea for this was born from Seed.

We also hold an in-house study group called "Academy" on Wednesdays, though not every week. Recently, we held an internal report session for the Milano Salone International Furniture Fair, and we sometimes invite guests to give lectures.

-First you freely create what you want to make, and then you think about how to use it.

Yes. I also consciously use the technique of "graphic facilitation" to effectively communicate my ideas. It's a method of communicating with pictures rather than words. I wasn't very good at drawing when I was an engineer, but since becoming a director, I try to draw even if I'm not very good at it.

In an era where AI supports idea generation

-What do you think the future of work will be like?

Usually, ideas only come from within one's own framework. But if there are two people, unexpected ideas can come up, so I wonder if AI could take on the role of the second person. AI might be able to come up with ideas more frequently, or even think of ideas from scratch. In fact, I have been exploring the technical feasibility of this for several years now.

The business use of xR technology will also increase. In 2018, a company called Magic Leap released mixed reality glasses for developers that recognize finger movements and move virtual objects, and in 2019, Microsoft announced mixed reality glasses for B2B. A society in which work is done using mixed reality (MR) is becoming a reality.

Conference rooms will also change. With MR glasses, comments will be displayed as text in speech bubbles, and minutes will be automatically created. After a meeting, the next action will be automatically suggested, and people in remote locations will be able to participate as if they were in the room. The day when such a "conference room of the future" will be available is probably not far off. If we can take on the experience creation part in cooperation with office furniture and equipment companies like ITOKI, I think it will definitely be interesting.

What does WORK-Style mean to you, Mr. Nagai?
I want to eliminate the boundary between work and play. There are times when creators enjoy making things and don't know whether they are working or playing. Sometimes it happens to the whole team. At times like this, the quality will steadily improve even if you leave it alone, but in reality, it stops because "there is no more budget" or "I can't work any more overtime". As a manager, I am currently exploring whether there is a good system that can balance these two.

I want to eliminate the boundaries between WORK-Style and "play"

PROFILE

Kenichi Nagai
Kenichi Nagai

1-10,Inc.
Executive Vice President and Chief Technology Officer

Born in Niigata City in 1980. After graduating from Kyoto University, he joined One to Ten Design. As a creator, he produced cutting-edge expressions using the latest technology in the digital communication field for various brands in the early days of the Internet, and won numerous advertising awards both in Japan and abroad. In 2011, he became Chief Technology Officer, and expanded his field from web and mobile to installations. He participated in the project for SoftBank's emotion-recognition robot Pepper from the planning stage, and contributed to the realization of its general release. From September 2015, he served as the representative of a subsidiary company specializing in robots and AI for three years, and has held his current position since October 2018.

*Departments and positions listed are as of the time of interview.
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Work Catalog

What does WORK-Style mean to you? This series touches on a variety of values through interviews with key people active in various businesses. It explores WORK-Style that will be required in the coming era.