Before Contacting Us
We can only provide consultations for ITOKI products.
Please prepare the following information in advance, as we will ask for it.
Failure to provide customer information may hinder our ability to assist you.
For new purchases/consultations
- Desired product name/product code
- Name/Company name
- Contact information
- Phone number/Fax number
- Address
- Email address
- Name of the store you have a business relationship with and our sales representative
For repair/Parts purchase
- Confirming the product is made by ITOKI
-
製品記号の確認
（不明な場合、お客様相談室 フリーダイヤル（0120-164177）またはお問い合わせフォームからご連絡ください。） - LOT number
- Purchase time
- Place of purchase
- Number of units or pieces
- Product condition
Location of Product code/LOT Number
(Red circle:Product code, Blue circle:LOT number)
Desk/Wagon
Displayed on the upper right side.
- If the sticker is missing or illegible, please let us know the dimensions, color, shape of the handle, etc.
Chair
Displayed on the back of the seat.
- If the sticker is missing or illegible, please let us know the color of the legs, the color of the upholstery, whether it has casters, and the number of casters per leg.
Storage/Locker
Displayed on the lower right side of the front, on the left side of the interior, or on the upper right side.
- If the sticker is missing or illegible, please let us know the dimensions, color, shape, etc.
Table
Displayed on the back of the top plate or on the frame.
- If the sticker is missing or illegible, please let us know the dimensions, color, shape, etc.
Safe
The code is displayed on the back of the door.
If the safe cannot be opened, please provide the serial number (8 digits) displayed on the bottom right of the front or the top right side.
