FAQ

Duplicate keys can be made from the following links.

Please note that we are unable to make duplicate keys for some products.
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The approach differs depending on the model.
We will show you some typical methods, so please try them.

1. Models with "OP" and "CL" or "OPEN" and "CLOSE" buttons
2. Models with "P" and "#" buttons
3. Models with "C" and "#" buttons
4. Models with "M" and "*" buttons

上記のことをお試しいただいても開かない場合は、修理（有料）となる可能性がございます。
弊社担当営業、またはご購入いただいた販売店にご相談ください。
担当営業・販売店がご不明の場合は、お客様相談室（0120-164177　ガイダンス1番）へご連絡ください。

For safes manufactured after 1991, we may be able to retrieve the initial dial number set at the time of delivery by referencing the LOT number (manufacturing number). (A fee will be charged.)

If you have changed the dial number or do not know the LOT number, we will not be able to check the dial number, and unlocking the safe will require a paid service.
 If you wish to inquire about the dial number or request the unlocking service (for a fee), please contact us using the information below.

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The direction and number of turns required for the dial vary by model.
We will guide you through the typical turning methods, so please follow them according to your model.

上記手順で回しても開かない、または正しく回せているかわからない等の場合は、お客様相談室（0120-164177　ガイダンス1番）へご連絡ください。

Please refer to the answer to "The knob on my combination lock won't turn. What should I do?"

Please note that JOIFA6022 is the membership number of the Japan Office Furniture Association, a general incorporated association.
The "602" specifically identifies ITOKI products.
※JOIFA Number - Member list page  Member companies | JOIFA Japan Office Furniture Association

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Please check the product code and LOT number, and then contact us using the form below.
*If the product is still within the warranty period, please contact our sales representative or the store where you purchased the product.

Please note that repairs may be difficult depending on the product and the nature of the malfunction.
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Please check the product code and LOT number and contact us using the form below.

Please note that for some products, parts may no longer be available or alternative parts may be available.
If you have any questions, please contact the Customer Service Section of the Construction Procurement Department, Engineering Headquarters.
TEL: +81-3-5542-0973 / +81-6-6223-3077

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The type of sound varies depending on the situation.

If the sound stops but you still can't unlock the door, the batteries may be dead. Please replace all the batteries on the front of the door with new ones.

音が止まらない場合は、扉表側の電池を外し、約２０秒おいてから再度電池をセットしてください。
電池再セット後、音が止まった場合は、番号を入れずに「Ｐ＃」または「＃＃」で開く可能性がございます。
ただし、登録されていた暗証番号が消えている状態ですので、取扱説明書の手順に従って、再度、暗証番号を登録してください。
取扱説明書がお手元にない場合や暗証番号の登録方法がご不明の場合はお客様相談室（0120-164177　ガイダンス1番）へご連絡ください。

それでも音が止まらない場合は、違う暗証番号が登録されてしまった可能性などが考えられます。
お客様相談室でご相談を承りますので（0120-164177　ガイダンス1番）へご連絡ください。

Care methods vary depending on the part and material.

If you would like to replace the backrest or seat cushions, please contact us from the following link.

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弊社担当営業またはお取引のある販売店へご相談ください。
担当営業・販売店がご不明の場合は、お客様相談室（0120-164177　ガイダンス1番）へご連絡ください。
対応させていただく窓口担当者よりご連絡させていただきます。

You can also search for an agency here.

If you would like to purchase from the online shop, click here

弊社担当営業またはお取引のある販売店へご相談ください。
担当営業・販売店がご不明の場合はお客様相談室（0120-164177　ガイダンス1番）へご連絡ください。

You can also search for an agency here.

We have showrooms located primarily in Tokyo and Osaka.
For details on the exhibits and to make reservations, please contact the showroom directly.

We have a chair showroom "ZA SALON TOKYO" exclusively for individual customers in Tokyo (Kyobashi).
As it operates by appointment only, please make your reservation below before visiting.

For other chair display locations for individuals, please click here.

Some of the products we have sold in the past use materials that contain non-scattering asbestos.
Please refer here for information on the products you are using and their usage conditions.

弊社担当営業またはお取引のある販売店へご相談ください。
（お客様相談室では、在庫や納期の確認はできかねます。ご了承くださいませ。）
担当営業・販売店がご不明の場合は、お客様相談室（0120-164177　ガイダンス1番）へご連絡ください。
窓口担当者よりご連絡させていただきます。

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You can view our products in our "Product Catalog" or "Digital Catalog."  A printed catalog is also available for some products upon request.

We offer three types of casters.
Please choose the one that best suits your floor surface.

1. Please choose 'nylon dual-wheel casters' for carpeted floors or 'urethane dual-wheel casters with resistance' for both carpeted and hard floors.
2. If you use nylon dual-wheel casters on a hard floor like P tiles, the casters may roll too easily and increase the risk of falling. Please choose either "urethane dual-wheel casters with resistance" or "rubber single-wheel casters."

The warranty period is set as the following number of years from the date of purchase, in accordance with the guidelines of theJapan Office and Institutional Furniture Association  (JOIFA).

1 year warranty: Exterior surface finish (discoloration, fading, wear, etc. of paint, resin parts, upholstery, etc.)
2-year warranty: Functions (sliding mechanism of cabinets, locking mechanism of doors, up/down/swivel/locking mechanism of chairs, casters, etc.)
3-year warranty: Structural components (deformation, cracking, damage to the main material, structural components of the chair seat, backrest, legs, etc.)

*The warranty period for equipment varies depending on the type and model, so please consult with our sales representative or the dealer where you purchased the equipment. The above warranty period is set assuming use in a typical office under normal business conditions, and does not apply to 24-hour, year-round operations or similarly harsh use (fire departments, police departments, railways, monitoring rooms and security offices in various industries, newspapers, TV stations, student dormitories, hospitals, etc.).

*Even if within the warranty period, a fee will be charged in the following cases.

• Failure or damage caused by not using the product in accordance with the instruction manual or attached labels, etc.
• Malfunction or damage of used products, products transferred from third parties, or products for resale.
• Failure or damage due to use or storage in abnormal environments (high temperature, high humidity, etc.)
• Differences in texture such as color tone and luster in natural materials (wood, leather, etc.).
• Failure or damage caused by movement or transportation after delivery by the customer.

Please check this out for details

Depending on the product, it can be downloaded from the product catalog.

プロダクトカタログに掲載のない製品については、弊社担当営業、またはご購入いただいた販売店にご相談ください。
担当営業・販売店がご不明の場合は、お客様相談室（0120-164177　ガイダンス１番）へご連絡ください。

安全と品質保証の面から、お客様での解体・組立はご案内しておりません。
弊社担当営業、またはご購入いただいた販売店までご連絡をお願いします。
担当営業・販売店がご不明の場合はお客様相談室（0120-164177　ガイダンス1番）へお問い合わせください。

It can be downloaded from our website.