Privacy Policy

ITOKI CORPORATION and the ITOKI Group companies have established the following personal information protection policy and built a personal information protection system. Regarding the handling of information that can identify specific individuals, such as customers and business partners, in the course of business (hereinafter referred to as "personal information"), we have established the following "Personal Information Protection Policy" and are committed to its protection.

1. Regarding the acquisition of personal information
   Our company complies with laws and regulations and acquires personal information through appropriate and fair means.
2. Regarding the use of personal information
   Our company will clearly specify the purpose of use for the personal information it acquires and will use the information appropriately within that specified scope. Additionally, usage will be limited to individuals involved in the relevant business, and measures such as confirmation by a responsible person will be implemented to prevent any misuse.
3. Provision of personal information to third parties
   Our company will not provide personal information obtained from customers to third parties without obtaining the customer's consent in advance. However, the following cases are excluded.
   1. When required by law
   2. When it is necessary for the protection of a person's life, body, or property, and it is difficult to obtain the individual's consent
   3. When it is particularly necessary for the improvement of public health or the promotion of healthy child development, and it is difficult to obtain the individual's consent
   4. When it is necessary to cooperate with a national government agency, local government, or a person commissioned by them in carrying out duties prescribed by law, and obtaining the individual's consent is likely to impede the performance of said duties.
4. Management and protection of personal information
   Personal information will be strictly managed, and safety management measures such as limiting access privileges will be implemented to prevent leakage, loss, or damage of personal information.
   In addition, if a problem occurs, we will promptly take corrective measures to prevent recurrence.
5. Compliance with laws and regulations
   Our company complies with applicable laws, national guidelines, and other norms regarding the handling of personal information held by our company.
6. Regarding inquiries, complaints, requests for disclosure, deletion, suspension of use, correction, etc. regarding personal information
   We will respond to your inquiries, complaints, and requests for disclosure, deletion, suspension of use, correction, etc. regarding your personal information after verifying your identity, at the contact point listed below.
   Complaints and inquiries regarding personal information Customer Service Center
   Phone: 0120-164177│ Contact form is here
   Business hours: 9:00-17:00
   (Excluding Saturdays, Sundays, national holidays, summer holidays, and New Year's holidays)
   (Please note that we will record your call to ensure we understand your inquiry accurately. We appreciate your understanding and cooperation.)
7. Continuous improvement of personal information protection systems and frameworks
   Our company is committed to the continuous improvement of our personal information protection management systems and frameworks.

Date of enactment: June 1, 2005
Last revised on April 1, 2022
ITOKI CORPORATION
Representative Director Koji Minato
Nihombashi Takashimaya Mitsui Building, 2-5-1 Nihombashi, Chuo-ku, Tokyo 103-6113
Complaints and inquiries regarding personal information Customer Service Center
Phone: 0120-164177│ Contact form is here
Business hours: 9:00-17:00
(Excluding Saturdays, Sundays, national holidays, summer holidays, and New Year's holidays)
(Please note that we will record your call to ensure we understand your inquiry accurately.
We appreciate your understanding and cooperation.)

ITOKI CORPORATION
Nihonbashi Takashimaya Mitsui Building, 2-5-1 Nihonbashi, Chuo-ku, Tokyo
President and CEO Koji Minato

Personal Information Management Officer, Corporate Governance Division Manager, ITOKI CORPORATION
TEL:03-6910-3910

ITOKI CORPORATION (hereinafter referred to as "the Company," "our company," or "we") will use customers' personal information for the following purposes:

(1) 1. Personal information regarding customers

• For use in promotional activities
• To provide information on products, services, events, etc.
• To respond to inquiries, requests for materials, and other requests, etc.
• To request research on manufacturing, services, etc. through questionnaires, etc.
• To maintain and provide support for our products and services
• Purposes for which you have agreed in advance

(2) Personal information regarding business partners

• For purchasing materials, parts procurement, etc.
• For the performance of a contract

(3) Personal information regarding employment applicants

• For recruitment activities

(4) Personal information of our employees and other personnel

• For labor management
1-1 Indication of purpose of use

When we obtain personal information directly from customers in writing or by inputting it into a web screen, we will clearly state the purpose of use each time.

1-2 Emergency exception

This does not apply in cases of emergency to protect human life, body or property.

We will not provide personal information acquired from customers to third parties without the prior consent of the customer, except in the following cases:

(1) When required by law

(2) When it is necessary for the protection of a person's life, body, or property and it is difficult to obtain the individual's consent.

(3) When it is particularly necessary for the improvement of public health or the promotion of healthy child development and it is difficult to obtain the individual's consent.

(4) When it is necessary to cooperate with a national government agency, a local government, or a person commissioned by them in carrying out duties prescribed by law, and obtaining the individual's consent is likely to impede the performance of those duties.

In order to provide better service to our customers, we may outsource some of our operations. In this case, we will select a contractor that is deemed to handle personal information appropriately, and will determine the necessary items to prevent the leakage of personal information by proper management of personal information and confidentiality in a contract, etc., and ensure that the information is managed appropriately.

We will respond to requests from individuals or their representatives regarding their retained personal data and records of third-party provision to third parties for "notification of the purpose of use, disclosure, correction, addition or deletion of content, suspension of use, erasure, suspension of provision to third parties, and disclosure of records of third-party provision."

For requests for disclosure or similar inquiries, please complete the prescribed request form, attach the necessary documents, and mail it to the personal information protection reception desk listed below. Please note that we do not accept requests in person.

〒104-0042
Sumitomo Irifune Building No. 2, 1-8-2 Irifune, Chuo-ku, Tokyo
ITOKI CORPORATION Customer Service Center

To submit a "request for disclosure, etc.," please click the request form below on the page you are currently viewing and print it out, or request one from the personal information protection desk. Fill in all the required information and enclose a document to verify your identity.

○ Our designated invoice

• Request for disclosure of records of purpose of use, disclosure, and third-party provision of retained personal data

• Request for correction, addition, or deletion of retained personal data

• Request for suspension of use of retained personal data, deletion, or suspension of provision to third parties

We will use copies of the following documents as proof of identity:

• Driver's license
• Passport
• Health insurance card

One of the above

If the person making the "request for disclosure, etc." is the legal representative of the person in question, a minor, or an adult ward, or an agent authorized by the person in question to make the request, please enclose the following documents in addition to those listed in the previous section.

<In the case of a legal representative>

• One request form specified by our company
• One copy of the person's family register or health insurance card with dependents written on it
• One document to confirm that you are the legal representative of a minor or adult ward, or a power of attorney from the person concerned.
• One copy of the agent's official documents such as driver's license, health insurance card, passport, etc.

500 yen per application
Please enclose 500 yen worth of postage stamps with your request.
If the fee is insufficient or not enclosed, we will contact you, but if payment is not received within 30 days from the date of our contact, we will treat the request for disclosure as if it had not been made.

We will respond in writing to the address provided on the applicant's request form.

Personal information acquired in response to requests for disclosure, etc. will be handled only within the scope necessary to fulfill the request. Submitted documents will be stored for two years after the response to the request has been completed and will then be properly disposed of.

In the following cases, we will not disclose, correct, or suspend use of personal information. If we decide not to disclose, correct, or suspend use of personal information, we will notify you of this and the reasons.

• If there is a deficiency in the required application documents
• If the identity of the person cannot be confirmed, such as when the address on the invoice, the address on the identity verification document, and the address registered with our company do not match
• When the authority of the proxy cannot be confirmed for an application made by a proxy
• When the subject of a request for disclosure, etc. does not fall under "matters related to retained personal data or records of provision to a third party"
• When there is a risk of harming the life, body, or other rights and interests of the person or a third party.
• In cases where there is a risk of significantly hindering the proper execution of our business
• In cases where it would result in a violation of other laws and regulations

Whether or not you provide your personal information to us is up to you. However, if you do not provide the necessary information, we may not be able to provide you with the appropriate services.

That's all.

In order to handle personal information more strictly, we have established personal information protection regulations based on our personal information protection policy that complies with JIS Q 15001, and operate a personal information protection management system after understanding the external environment. In addition, when actually handling personal information, we take safety management measures from four perspectives: organizational, human, physical, and technical.

(1) Formulation of basic guidelines

• We have established a personal information protection policy.
• We comply with relevant laws, regulations, guidelines, etc.
• The contact point is publicly available.

(2) Establishment of regulations regarding the handling of personal data

• We have established personal information protection management regulations and detailed rules for personal information safety measures, and have made them known to our employees.

(3) Organizational safety management measures

Our company has appointed a person responsible for the handling of personal data, clarified the employees who handle personal data and the scope of personal data that said employees handle, and has established a system for reporting to the person responsible in the event that facts or signs of violations of laws or handling regulations are discovered.

(4) Personnel safety measures

We provide regular training to our employees on important points regarding the handling of personal data.

(5) Physical safety control measures

In our company, we implement measures such as employee entrance and exit management in areas where information assets are handled, and take measures to prevent access by unauthorized persons.

(6) Technical safety control measures

We have introduced mechanisms to protect information systems that handle personal data from unauthorized external access or malicious software, and have implemented access controls to limit the scope of personnel in charge and the personal information databases that are handled.

(7) Understanding the external environment

We use domestic businesses and do not provide personal information to foreign countries.

For inquiries and complaints regarding our handling of personal information, please contact us below.

ITOKI CORPORATION Customer Service Center 0120-164177
Business hours: 9:00-17:00
(Excluding Saturdays, Sundays, national holidays, summer holidays, and New Year's holidays)
(Please note that we will record your inquiry to ensure we understand it accurately. We appreciate your understanding and cooperation.)

Sumitomo Irifune Building No. 2, 1-8-2 Irifune, Chuo-ku, Tokyo 104-0042
ITOKI CORPORATION Customer Service Center

Our company is registered as a covered business with the Japan Information Economy and Society Promotion Association, a certified personal information protection organization.
The association only handles complaints regarding the handling of personal information by covered businesses.

Japan Information Economy and Society Promotion Association Certified Personal Information Protection Organization Secretariat

• Address: 〒106-0032
  Roppongi First Building, 1-9-9 Roppongi, Minato-ku, Tokyo
• Phone number +81-3-5860-7565, +81-120-700-779
• Homepage address Japan Information Economy and Society Promotion Association: http://www.jipdec.or.jp