Privacy Policy

ITOKI CORPORATION and the ITOKI Group companies have established the following personal information protection policy and built a personal information protection system. Regarding the handling of information that can identify specific individuals, such as customers and business partners, in the course of business (hereinafter referred to as "personal information"), we have established the following "Personal Information Protection Policy" and are committed to its protection.

1. Regarding the acquisition of personal information
   Our company complies with laws and regulations and acquires personal information through appropriate and fair means.
2. Regarding the use of personal information
   Our company will clearly specify the purpose of use for the personal information it acquires and will use the information appropriately within that specified scope. Additionally, usage will be limited to individuals involved in the relevant business, and measures such as confirmation by a responsible person will be implemented to prevent any misuse.
3. Provision of personal information to third parties
   Our company will not provide personal information obtained from customers to third parties without obtaining the customer's consent in advance. However, the following cases are excluded.
   1. When required by law
   2. When it is necessary for the protection of a person's life, body, or property, and it is difficult to obtain the individual's consent
   3. When it is particularly necessary for the improvement of public health or the promotion of healthy child development, and it is difficult to obtain the individual's consent
   4. When it is necessary to cooperate with a national government agency, local government, or a person commissioned by them in carrying out duties prescribed by law, and obtaining the individual's consent is likely to impede the performance of said duties.
4. Management and protection of personal information
   Personal information will be strictly managed, and safety management measures such as limiting access privileges will be implemented to prevent leakage, loss, or damage of personal information.
   In addition, if a problem occurs, we will promptly take corrective measures to prevent recurrence.
5. Compliance with laws and regulations
   Our company complies with applicable laws, national guidelines, and other norms regarding the handling of personal information held by our company.
6. 個人情報に対するお問い合わせ、苦情、開示、削除、利用停止、訂正等のご要望について
   当社は、お客様の個人情報に対するお問い合わせ、苦情、開示、削除、利用停止、訂正等のご要望に関し、ご本人確認の上、下記窓口において対応いたします。
   個人情報に関する苦情・問合せ窓口 お客様相談室
   電話：0120-164177│お問合せフォームはこちら
   営業時間：9時～17時
   （土、日、祝日、夏期休業日、年末年始を除く）
   （お問合せ内容を、正確に承るため録音させていただいております。ご理解・ご協力をお願い致します）
7. Continuous improvement of personal information protection systems and frameworks
   Our company is committed to the continuous improvement of our personal information protection management systems and frameworks.

制定日 2005年 6月 1日
改定日 2022年 4月 1日
株式会社イトーキ
代表取締役 湊 宏司
〒103-6113 東京都中央区日本橋2-5-1 日本橋髙島屋三井ビルディング
個人情報に関する苦情・問合せ窓口 お客様相談室
電話：0120-164177│お問合せフォームはこちら
営業時間：9時～17時
（土、日、祝日、夏期休業日、年末年始を除く）
（お問合せ内容を、正確に承るため録音させていただいております。
ご理解・ご協力をお願い致します）

株式会社イトーキ
東京都中央区日本橋2-5-1 日本橋髙島屋三井ビルディング
代表取締役社長　湊 宏司

株式会社イトーキ個人情報管理責任者 コーポレートガバナンス本部長
TEL:03-6910-3910

ITOKI CORPORATION (hereinafter referred to as "the Company," "our company," or "we") will use customers' personal information for the following purposes:

(1) 1. Personal information regarding customers

• For use in promotional activities
• To provide information on products, services, events, etc.
• To respond to inquiries, requests for materials, and other requests, etc.
• To request research on manufacturing, services, etc. through questionnaires, etc.
• To maintain and provide support for our products and services
• Purposes for which you have agreed in advance

(2) Personal information regarding business partners

• For purchasing materials, parts procurement, etc.
• For the performance of a contract

(3) Personal information regarding employment applicants

• For recruitment activities

(4) 弊社社員および従業者等の個人情報

• For labor management
1-1 Indication of purpose of use

When we obtain personal information directly from customers in writing or by inputting it into a web screen, we will clearly state the purpose of use each time.

1-2 Emergency exception

This does not apply in cases of emergency to protect human life, body or property.

We will not provide personal information acquired from customers to third parties without the prior consent of the customer, except in the following cases:

(1) 法令に基づく場合

(2) 人の生命、身体または財産の保護のために必要がある場合であって、本人の同意を得ることが困難であるとき

(3) 公衆衛生の向上または児童の健全な育成の推進のために、特に必要がある場合であって本人の同意を得ることが困難であるとき

(4) 国の機関もしくは地方公共団体または、その委託を受けた者が法令の定める事務を遂行することに対して協力する必要がある場合であって、本人の同意を得ることにより当該事務の遂行に支障を及ぼすおそれがあるとき

弊社では、お客さまにより良いサービスを提供するために業務の一部を外部に委託する場合があります。この場合、個人情報を適切に取り扱っていると認められる委託先を選定し、契約等において個人情報の適正管理・機密保持などによりお客さまの個人情報の漏洩防止に必要な事項を取り決め、適切な管理を実施させます。

弊社では、保有個人データおよび第三者提供記録について本人またはその代理人からの「利用目的の通知・開示・内容の訂正・追加または削除・利用の停止・消去および第三者への提供の停止、第三者提供記録の開示」の求めに対応いたします。

For requests for disclosure or similar inquiries, please complete the prescribed request form, attach the necessary documents, and mail it to the personal information protection reception desk listed below. Please note that we do not accept requests in person.

〒104-0042
東京都中央区入船１－８－２住友入船ビル２号館
株式会社イトーキ　お客様相談室宛

To submit a "request for disclosure, etc.," please click the request form below on the page you are currently viewing and print it out, or request one from the personal information protection desk. Fill in all the required information and enclose a document to verify your identity.

○弊社所定の請求書

• 保有個人データ利用目的・開示・第三者提供記録の開示請求書

• 保有個人データ情報内容の訂正・追加・削除請求書

• 保有個人データ利用の停止・消去・第三者への提供の停止請求書

We will use copies of the following documents as proof of identity:

• Driver's license
• Passport
• Health insurance card

One of the above

If the person making the "request for disclosure, etc." is the legal representative of the person in question, a minor, or an adult ward, or an agent authorized by the person in question to make the request, please enclose the following documents in addition to those listed in the previous section.

<In the case of a legal representative>

• One request form specified by our company
• One copy of the person's family register or health insurance card with dependents written on it
• One document to confirm that you are the legal representative of a minor or adult ward, or a power of attorney from the person concerned.
• One copy of the agent's official documents such as driver's license, health insurance card, passport, etc.

500 yen per application
Please enclose 500 yen worth of postage stamps with your request.
If the fee is insufficient or not enclosed, we will contact you, but if payment is not received within 30 days from the date of our contact, we will treat the request for disclosure as if it had not been made.

We will respond in writing to the address provided on the applicant's request form.

Personal information acquired in response to requests for disclosure, etc. will be handled only within the scope necessary to fulfill the request. Submitted documents will be stored for two years after the response to the request has been completed and will then be properly disposed of.

次に定める場合は、不開示、訂正不可事由、及び、利用停止不可とさせていただきます。不開示、訂正不可事由、及び、利用停止不可を決定した場合は、その旨、理由を付記して通知いたします。

• If there is a deficiency in the required application documents
• If the identity of the person cannot be confirmed, such as when the address on the invoice, the address on the identity verification document, and the address registered with our company do not match
• When the authority of the proxy cannot be confirmed for an application made by a proxy
• 開示等の求めの対象が「保有個人データ又は第三者提供記録に関する事項」に該当しない場合
• When there is a risk of harming the life, body, or other rights and interests of the person or a third party.
• In cases where there is a risk of significantly hindering the proper execution of our business
• In cases where it would result in a violation of other laws and regulations

お客さまが弊社に個人情報を提供されるかどうかは、お客さまの任意によるものです。但し、必要な項目をいただけない場合、各サービス等が適切な状態で提供できない場合があります。

That's all.

In order to handle personal information more strictly, we have established personal information protection regulations based on our personal information protection policy that complies with JIS Q 15001, and operate a personal information protection management system after understanding the external environment. In addition, when actually handling personal information, we take safety management measures from four perspectives: organizational, human, physical, and technical.

(1) 基本方針の策定

• 個人情報保護方針を策定しています。
• 関係法令・ガイドラインなどを遵守しています。
• 問合せ窓口を公開しています。

(2) 個人データの取扱いに関わる規程などの整備

• 個人情報保護管理規程、個人情報安全対策細則などを制定して、従業員に周知しています。

(3) 組織的安全管理措置

弊社では、個人データの取扱いに関する責任者を設置するとともに、個人データを取り扱う従業者及び当該従業者が取り扱う個人データの範囲を明確化し、法や取扱規程に違反している事実又は兆候を把握した場合の責任者への報告連絡体制を整備しています。

(4) 人的安全管理措置

弊社では、個人データの取扱いに関する留意事項について、従業者に定期的な研修を実施しています。

(5) 物理的安全管理措置

弊社では、情報資産を取り扱う区域において、従業者の入退管理等を実施し、権限を有しない者によるアクセスを防止する措置を実施しています。

(6) 技術的安全管理措置

弊社では、個人データを取り扱う情報システムを外部からの不正アクセス又は不正ソフトウェアから保護する仕組みを導入し、また、アクセス制御を実施して、担当者及び取り扱う個人 情報 データベース等の範囲を限定する措置を実施しています。

(7) 外的環境の把握

国内の事業者を利用し、個人情報は外国へは提供していません。

For inquiries and complaints regarding our handling of personal information, please contact us below.

株式会社イトーキ　お客様相談室　0120-164177
営業時間：9時～17時
(土、日、祝日、夏期休業日、年末年始を除く)
(お問合せ内容を、正確に承るため録音させていただいております。ご理解・ご協力をお願い致します)

〒104-0042 東京都中央区入船１－８－２住友入船ビル２号館
株式会社イトーキ　お客様相談室宛

Our company is registered as a covered business with the Japan Information Economy and Society Promotion Association, a certified personal information protection organization.
The association only handles complaints regarding the handling of personal information by covered businesses.

Japan Information Economy and Society Promotion Association Certified Personal Information Protection Organization Secretariat

• Address: 〒106-0032
  Roppongi First Building, 1-9-9 Roppongi, Minato-ku, Tokyo
• Phone number +81-3-5860-7565, +81-120-700-779
• Homepage address Japan Information Economy and Society Promotion Association: http://www.jipdec.or.jp