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Inquiry

[Before contacting us]

Please use this page for any inquiries, questions, or requests for information from our company.
For product repairs, parts purchases, or duplicate key creation, please check the product code before contacting us.

FAQ

We have listed some frequently asked questions below.Please check them before making an inquiry.

Problems with duplicate keys and keys Regarding breakdowns, repairs and maintenance About products and solutions in general About Household Products

Inquiry via Form

Products, services, and other inquiries

Products, Services, and Other Inquiries
Products, Services, and Other Inquiries

For inquiries regarding ITOKI products, such as office chairs, or services like office relocation, click here.
Inquiries about household products
Inquiries about household products

For inquiries regarding home products, such as telework furniture and study desks, click here.
Inquiries about our company
Inquiries about our company

For inquiries regarding ITOKI's corporate/IR/sustainability information and press, please click here.

外部からの通報窓口

外部からの通報窓口
External reporting desk

イトーキでは、コンプライアンス体制の一環として「外部からの通報窓口」を設置しています

Duplicate key creation, repair parts, and repair estimates

Our specialized office handles inquiries regarding duplicate keys, repair parts, and repair quotations for office furniture.  Please check the product code when making an inquiry. Please note that we may not be able to assist with discontinued products, so please check the discontinued products list here.

Creating duplicate keys for office furniture
Creating duplicate keys for office furniture

For inquiries about creating duplicate keys for ITOKI office furniture and more here.
A quote for purchasing duplicate keys for safes
A quote for purchasing duplicate keys for safes

Request a quote for purchasing duplicate keys for safes here.
A quote for purchasing an emergency unlocking key
A quote for purchasing an emergency unlocking key

Request a quote for purchasing an emergency unlocking key here.
An estimation for repair parts
An estimation for repair parts

Inquire about ITOKI office furniture parts here.
An estimation for office furniture repair
An estimation for office furniture repair

Inquire about ITOKI office furniture repair here.

Catalog/Material Request

Catalog/Material Request
Catalog/Material Request

Request a booklet catalog here.

Contact Us by Phone

株式会社イトーキ　お客様相談室

Business hours: 9:00-17:00

(Excluding Saturdays, Sundays, national holidays, summer holidays, and New Year's holidays)

Free dial
+81-120-164177+81-120-164177

＜音声ガイダンスのご案内＞

  1. Office furniture inquiries
  2. オンラインショップ・家庭用製品（サリダシリーズ・学習机等）のお問い合わせ
  3. Other inquiries

お問い合わせ内容の確認、サービス向上のため、通話内容を録音させていただいております。
また、お電話番号の通知をお願いしております。
あらかじめご理解とご協力をお願い申し上げます。

お問い合わせをいただく時間帯によっては、お電話が繋がりにくくなる場合がございます。
お手数ですが、時間をおいておかけ直しいただきますようお願いいたします。
また、「お問い合わせフォーム」からも受付しております。
ご不便とご迷惑をおかけいたしますが、ご理解賜りますようお願い申し上げます。