News room

ITOKI CORPORATION (Head office: Chuo-ku, Tokyo; President: Koji Minato; hereafter "Itoki") conducted a survey of workers hybrids working for companies in the Tokyo metropolitan area to clarify the challenges of "web conferencing," a hybrid of real and web-based meetings, as more people return to the office after Corona. In this second installment of the survey, we present the results by job category.

• Overall, 60% of people turn their cameras off during web conferences, but by job type, ``Human Resources'' has the highest percentage of ``camera-on'' users, with 63.0% turning their cameras on.
• On the other hand, the occupations where there are many people who prefer to turn off their cameras are ``general office work/information systems/research and development,'' and among those in ``information systems,'' 35.8% said ``I always turn off my camera.''
• The Web presentation implementation rate by job type was 65.8% for "Human Resources", which stands out compared to 46.3% overall.
• Regarding inconvenience and dissatisfaction with web conferencing, "communication quality (interruptions and delays)" is common to all job types, but "sales/sales planning" is "not understanding the other person's reaction/expression", and "human resources" Many people cited ``connecting devices/reflecting one's own face/transmitting gestures and facial expressions.''
• Overall, many people cited ``speech speed'' and ``materials'' as the things they try to improve in their web presentations, but in terms of ``human resources,'' many people revise ``facial expressions, line of sight, and body language.''
• There were differences depending on job type in terms of etiquette and problems with web conferencing. Now that web conferencing has become established, the hybrid conferencing environment in the office needs to be updated to suit the actual activities and diverse needs of workers.

When we surveyed hybrid workers in the Tokyo metropolitan area about the basic camera settings for web conferences, we found that about 40% of them set it to "Basically On" and about 60% to "Basically Off". 63.0% of respondents set ``Human Resources'' to ``On,'' a higher percentage than other occupations. On the other hand, the occupations where there are many people who prefer to turn their cameras off are ``general office work/information systems/research and development,'' and among those in ``information systems,'' 35.8% of respondents said they ``always turn off their cameras.''

When we asked people who had attended a conference with a presentation in the past month whether they had the opportunity to give a web presentation, 65.8% of people in the human resources department attended a conference in the position of giving a presentation. , compared to 46.3% of the total, was found to be significantly higher.

When we conducted a survey on the points of inconvenience and dissatisfaction with web conferencing, we found that the majority of people in all occupations cited ``communication quality (interruptions and delays).'' By job type, people in ``sales/sales planning'' were more dissatisfied with ``not being able to understand the other person's reactions/expressions'' (38.1%) than in ``communication quality (interruptions and delays).'' In ``Human Resources,'' respondents were more dissatisfied with ``connecting devices'' (24.2%), ``reflection of one's own face'' (24.2%), and ``communicating gestures and facial expressions'' (23.1%) than in other occupations.

When we asked people who had participated in a web conference in the past month in the capacity of giving a presentation about what they were trying to do in their web presentations, the results showed that overall, the majority of people were creative in their ``speaking speed'' and ``materials''. On the other hand, in ``Human Resources'', there are many people who are creative in their ``facial reflection'' (41.9%), ``eye line'' (37.4%), and ``gestures'' (32.9%), indicating that they are conscious of ``presentations that get the message across''. I found out that there is.

Similar to the results of the first survey, the results of the second survey by job type show that although there is a high need for web conferencing, which has become popular and established due to the coronavirus, there are still unresolved issues. Ta. It was also revealed that there are differences depending on the job type in terms of problems with web conferencing and improvements to be made.
Although there is a movement to return to the office after the coronavirus subsides, web conferencing, which is a hybrid of real and online, will not disappear. In order to make the office a more attractive place for hybrid workers, it is necessary to update the hybrid meeting environment to match the actual activities and diverse needs of workers.

As more and more people return to the office after the coronavirus, we conducted a survey of hybrid workers at companies (100 or more employees) in the Tokyo metropolitan area to clarify the challenges of "web conferencing", which is a hybrid of real and online meetings. The survey was conducted and analyzed by job type.

• Survey name: “Metropolitan Area Hybrid workers Survey”
• Survey target: Offices working for companies in Tokyo's 23 wards (100 or more employees) that conduct hybrid work at least once a week workers (those conducting web conferencing)
• Number of respondents: 2,000
• Research method: Internet survey
• Survey period: October 2022
• Occupational composition ratio of respondents (sample size)